Alfonso Lara-Montero (2024) Report (multilateral / development partner)

The Transformation Potential of AI on Social Services

European Social Network

Ref: SRC-003-ESP-002

https://www.esn-eu.org/news/transformation-potential-ai-social-services

Accessed: 3/22/2026

Summary

ESN CEO article analysing AI applications in social services, citing Madrid City Council's use of an AI-powered virtual assistant that called 5,163 persons older than 75 to identify loneliness risk through structured questions, with more than 600 requiring follow-up from caseworkers.

View Harvard reference

Lara-Montero, A. (2024) 'The Transformation Potential of AI on Social Services', European Social Network. Available at: https://www.esn-eu.org/news/transformation-potential-ai-social-services (Accessed: 22 March 2026).

Linked Cases (1)

ESP-002 ESP Operational Deployment (Limited Rollout)

Paloma / Paloma 2.0 – AI Virtual Assistant for Elderly Loneliness Detection

Social assistance Deep learning