Government Technology Agency of Singapore (GovTech) (2025) Government website / press release

VICA - Features and Roadmap

GovTech Singapore

Ref: SRC-003-SGP-003

https://www.developer.tech.gov.sg/products/categories/platform/vica/features-roadmap

Accessed: 3/24/2026

Summary

Technical features documentation for VICA platform. Confirms hybrid NLP and GenAI capabilities, platform-agnostic engine supporting LLM algorithms like ChatGPT, live chat escalation from chatbots to human agents, Singpass/Corppass integration for authenticated transactions, WhatsApp and Telegram channel support, and automated question-response pair generation.

View Harvard reference

Government Technology Agency of Singapore (2025) VICA - Features and Roadmap. Singapore: GovTech. Available at: https://www.developer.tech.gov.sg/products/categories/platform/vica/features-roadmap (Accessed: 24 March 2026).

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