Social Security Administration (2025) Government website / press release

Social Security Announces AI Enhancements for Hearings Recordings

Social Security Administration

Ref: SRC-001-USA-010

https://www.ssa.gov/news/en/press/releases/2025-03-13.html

Accessed: 3/27/2026

Summary

Official SSA press release announcing the nationwide rollout completion of HeaRT by 17 March 2025. States the system replaces antiquated hardware with software-only solution using generative AI for automated transcripts. Reports approximately USD 5 million annual savings and 500,000 customers served per year. Includes quote from Acting Commissioner Lee Dudek. Confirms support for in-person, telephone, and video hearing formats.

View Harvard reference

Social Security Administration (2025) Social Security Announces AI Enhancements for Hearings Recordings, Press Release, 13 March 2025. Available at: https://www.ssa.gov/news/en/press/releases/2025-03-13.html (Accessed: 25 March 2026).

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USA-010 USA Scaled & Institutionalised

Hearing Recording and Transcriptions (HeaRT) system for Social Security disability hearings

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