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(2023) News article / media
'333's SmartSathi' to further simplify receiving govt services
Bangladesh Sangbad Sangstha (BSS)
Ref: SRC-002-BGD-003
Accessed: 3/23/2026
Summary
Reports that SmartSathi was opened on October 18, 2023 on trial basis to provide information through voice, non-voice and AI Conversational Bot. Describes the bot as aimed at simplifying access to government services with minimal human workforce. Notes plans to expand to 1,898 services across 35 ministries via IVR, bot and chat.
View Harvard reference
BSS (2023) '333's SmartSathi' to further simplify receiving govt services. Dhaka: Bangladesh Sangbad Sangstha (BSS). Available at: https://www.bssnews.net/journey-of-development/162349 (Accessed: 23 March 2026).