Press Information Bureau (2024) Government website / press release

Year End Review - Department of Administrative Reforms and Public Grievances - 2024

Government of India, Press Information Bureau

Ref: SRC-004-IND-004

https://www.pib.gov.in/PressReleasePage.aspx?PRID=2088575

Accessed: 3/23/2026

Summary

2024 year-end review confirming over 24 lakh grievances received, 98% resolution rate, average 12-day resolution window, Commonwealth conference recognition (London, April 2024), GRAI 2023 assessment showing 85 of 89 ministries with enhanced resolution rates, and comprehensive guidelines issued 23 August 2024.

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Press Information Bureau (2024) 'Year End Review - Department of Administrative Reforms and Public Grievances - 2024', Press Release PRID 2088575. New Delhi: Government of India. Available at: https://www.pib.gov.in/PressReleasePage.aspx?PRID=2088575 (Accessed: 23 March 2026).

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