European Commission Report (multilateral / development partner)

AI for people: CLOVA Carecall Service by NAVER

European Commission – Futurium / European AI Alliance

Ref: SRC-003-KOR-003

https://futurium.ec.europa.eu/en/european-ai-alliance/best-practices/ai-people-clova-carecall-service-naver

Accessed: 3/25/2026

Summary

EU AI Alliance best practice documentation. Details HyperCLOVA X technology, Remember function, data privacy measures (explicit consent, separate health data consent, encryption), deployment across 70+ local governments, twice-daily call frequency, COVID-19 origins.

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European Commission (n.d.) 'AI for people: CLOVA Carecall Service by NAVER', Futurium – European AI Alliance. Available at: https://futurium.ec.europa.eu/en/european-ai-alliance/best-practices/ai-people-clova-carecall-service-naver (Accessed: 25 March 2026).

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Linked Cases (1)

KOR-003 KOR Scaled & Institutionalised

CLOVA CareCall – AI-Enabled Welfare Check-In Calls for Elderly Living Alone

Social assistance Foundation model